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JOB POSTINGCommunity Manager

SCM is a mid-sized community management company based in Arvada and we are currently seeking an experienced community manager. While we manage associations with cost containment as a daily goal, our corporate mission is to provide the highest quality HOA management services available on the Front Range. We are looking for like-minded professionals to be a part of our management family. 

This is for a portfolio of communities which includes single family homes, condos, and PUDs. SCM is a growing management company with downtown and suburban communities, HOA, Party Wall and Special District communities. There is a wide range of opportunities to grow with SCM. 

Primary Responsibilities: 

Respond to homeowners promptly and with courtesy.

Manage Board and Member meetings within the requirements of the governing documents. Ensure you and the Board are fully prepared for meetings, are well organized and all required documents are created to Company standards and presented a week prior to any meeting. Draft minutes are to be prepared a week after a meeting.

Manage community TPS Report (Task Progress Status) for open issues, projects and to do items. Ensure all tasks are represented in task management software, update and shepherd tasks to completion, to Company standard for urgency and quality.

Work with the Board to edit or develop a scope of work for all service and project work. Mate scope to contract and deliver to management for approval, then present for Board approval. Closely manage contractors to Company contract and project management standards and ensure high quality performance to the specifications detailed in the scope of work.

Perform weekly community inspections for service contract performance, covenant enforcement and architectural compliance. Utilize management software and TPS Reports to ensure all open issues are being addressed, service is being provided to spec and that the community is represented to the standards expected by the Board.

Review monthly financial statements for coding accuracy, add any required notes and be prepared to discuss budget to actual performance or anomalies. Deliver financials to the Board and to client services for posting to the various community portals and websites.

Deliver a draft budget to the Board 90 days prior to the end of the fiscal year. Perform all required tasks for budget including bidding or estimating contract and projects. Work with management to revise the reserve study and ensure assumptions are to Company standard. Be prepared to present Budget to Members at the annual meeting. 

Manage management contract renewal process and present a signed SCM approved contract to the Board, for approval, with the draft annual budget.

Ensure all insurance contract terms are accurate and up to date in management software. Manage insurance renewal and bidding process. Update and maintain annual community calendar.

Manage client services support staff to ensure task completion and quality standards are achieved. Review client portal and websites to ensure all documentation is present and accurate.

Perform all duties to Company standards, with a high level of integrity and quality and within the framework of the management contract and Colorado CAM license requirements.

Requirements 

Colorado CAM license is required. 

Minimum three years of experience in community association management is required, preferably managing large communities or a portfolio of communities. 

Exemplary verbal and written communication skills. Ability to read, comprehend and write complex correspondence and effectively communicate with board members and homeowners using courtesy and tact. 

Ability to effectively manage multiple projects and task lists to get things done with quality and on time. 

Bachelor's degree preferred. 

Proficient with Microsoft Office applications - Excel, Word, Publisher, Outlook. 

Experience with Jenark and SenEarthCo a plus.

Please send resume to scott.bristol@scmcolorado.com.

JOB POSTINGProject Coordinator
Job Description
  •  The main objective of the Project Coordinator is to be Stellar’s Contract Specialist. They receive signed contracts, both residential and commercial, review for accuracy in all areas, contact customer for any items not clearly marked as well as answer any questions or concerns our customers may have. Our PC also calculates the time it will take for a job or project to be completed, from start to finish, and place it on the Outlook Calendar according to our next available date or per the customer’s request. We are looking for someone long term that will take the initiative, be calm under pressure, have the ability to multitask and have a positive attitude to bring into the office environment. 
Responsibilities
  • Review contracts, call the customer to acknowledge the receipt of the contract and to verify any options that are unclear
  • Schedule Color Consults as requested by the customer
  • Order drawdowns and color matches as needed
  • Communicates with our painters as to the status of each job daily or weekly as length and type of project dictates
  • Handles all questions and any issues, including warranty issues and customer dissatisfaction, and takes necessary action to resolve 
  • Controls and maintains equipment log 
Requirements
  • 3+ years of general office administration duties
  • Strong Microsoft Outlook, Excel and Word skills
  • Strong verbal and oral communication/telephone skills 
  • The ability to multitask in a high pressure situation
  • Positive Attitude and Outlook 
  • Customer Service skills are a must 
  • Experience with trades is a plus 
Other Information
  • Location – 4542 S. Gar Way, Denver, CO 80123 (285/Hampden and Kipling)
  • Hours – Monday through Friday, 8 am – 5 pm 
  • Compensation – Based on experience and skill set
Contact Information 

JOB POSTING: Client Relations Executive

Our company believes in human capital. We seek motivated individuals who have intoxicating energy. Individuals who are excited to problem solve and bring their strengths to the table.  

Disrupting the customer service industry is a company objective. Leaving a refreshing and lasting impression with our customers is of great importance.

The Client Relations Executive position needs a motivated individual who enjoys building and nurturing relationships with both new and existing clients. This position requires a collaborative mindset since working seamlessly with all internal departments is instrumental to professional development and company success.

The right individual for the role is someone who can take initiative, roll up his or her sleeves, and hit the ground running. The first 6-months in the role will revolve around heavy learning of the business then executing objectives.  Execution includes networking with like-minded businesses and new prospects.

As a Client Relations Executive you will:

  • Be a connector: Generate and facilitate a full-cycle engagement with prospects which include outbound prospecting and lead activity management not limited to scheduling meetings, taking effective notes, and corresponding with clients via email campaigns, memberships to industry networking groups, marketing events, and conferences;
  • Collaborator: Regularly engage existing customers giving unparalleled customer support;
  • Solutions driver: Utilize innovative and creative solutions to generate and manage leads in-line with designated target markets to drive sales in support of business objectives;
  • Lead: Participate in training and professional development opportunities, as well as attend company-wide meetings and scheduled events;
  • Dealmaker:  Create new business processes which helps streamline and enhance client experience;
  • Data guru: Update CRM and internal software programs following specified protocol

Ideal Attributes:

  • Creative and Innovative – Skilled at executing creative and thoughtful relationship building techniques
  • Influential – Utilizes the knowledge of others’ needs, wants, beliefs, attitudes, and behavior to promote a concept, product or service
  • Resilient – Evaluates many aspects of a situation to create a positive outcome
  • Strong Interpersonal Skills – Thrive in a crowd and naturally be a people person to develop and maintain relationships 
  • Self Starter – Motivated and experienced in seeking out opportunities
  • Collaborative mindset – Positive and energetic personality with the ability to work in a high-energy sales team environment; team player

Compensation:

Base Salary + Uncapped Commission (Top performers should exceed $100k in first year)

All interested candidates should send their resumes to heather@hailwindwarranty.com

Account Executive
Our company believes in human capital. We seek motivated individuals who have intoxicating energy.
Individuals
who are excited to problem solve and bring their strengths to the table.
Disrupting the customer service industry is a
company objective. Leaving a refreshing and lasting
impression with our customers is of great importance.
The
Account Executive
position needs a motivated individual who enjoys building and nurturing
relationships with both new and existing clients. This p
osition requires a collaborative mindset since
working seamlessly with all
internal
departments is instrumental to professional development and
company success.
The right individual for the role is someone who can take initiative, roll up
his or her
sleeve
s, and hit the
ground running. The first 6
-
months in the role will revolve around heavy learning of the business then
executing objectives.
Execution includes networking with like
-
minded businesses and new prospects.
As
a
an
Account
Executive
you
will:
Be
a
connector:
Generate and facilitate a full
-
cycle engagement with prospects
which include
outbound prospecting
and lead activity management
not limited to
scheduling meetings, taking
effective notes, and corresponding
with clients via
email campaigns, m
emberships to industry
networking groups, ma
rketing events, and conferences
;
Collaborator:
Regularly engage existing
customers
giving unparalleled customer support
;
Solutions
driver:
Utilize innovative and creative solutions to generate and manage leads in
-
line
with designated target markets to drive sales in support of business objectives
;
Lead:
Participate in training and professional development opportunities, as well as attend
company
-
wide meetings and scheduled events
;
Dealmaker:
Create new business
processes which helps streamline and enhance client
experience
;
Data
guru:
Update CRM and internal software programs following specified protocol
Ideal
Attributes:
Creative and Innovative
Skilled at executing creative and thoughtful relationship buildi
ng
techniques
Influential
Utilizes the knowledge of others’ needs, wants, beliefs, attitudes, and behavior to
promote a concept, product or service
Resilient
Evaluates many aspects of a situation to create a positive outcome
Strong Interpersonal Skills
Thrive in a crowd and naturally be a people person
to develop and
maintain relationships
Motivated and experienced in seeking out opportunities
Collaborative mindset
-
energy sales team environment; team player
Compensation:
Base Salary + Uncapped Commission (Top performers should exceed $100k in first year)

JOB POSTING:  Licensed Community Association Manager

Are you an experienced community manager looking for something different than the traditional HOA grind? If so, we're interested in chatting with you and discussing a new approach to this challenging position. 

Harmony Management Group (www.harmonymanagement.biz) is a 12 year-old, boutique firm. We are looking to expand in Denver with the right-fit individuals. 

Our model is a bit different than most HOA Management Firms; our team works from their home offices, so in addition to a competitive salary, you also realize higher earnings not commuting to the corporate office. Additionally, if Boards want more hours from you, they pay you for it! Also, many of our board meetings are conducted via the web, allowing for more comfortable, less stressful meetings.

In addition, this position provides: 

- Administrative support to assist in completing tasks

- Work from your home office – daily staff interaction via Skype

- Paid Vacations & Holidays 

- Flexible schedules 

- Salary range $50-55K BOE

EDUCATION & CERTIFICATION REQUIREMENTS

• Minimum two (2) years of related experience within the community association/asset management industry
• CMCA® Certified required, AMS® designation preferred
• Colorado CAM License Required

Colorado driver’s license and insurance required. Must have reliable transportation to conduct site visits and be available for evening meetings.

Must pass drug test and background check.

Please feel free to submit your resume to info@harmonymanagement.biz. 


JOB POSTING: Community Standards Manager

The Community Standards Manager position should have a desire to work in Association Management and covenant enforcement. Must have a comprehensive understanding of all aspects of Master Planned Communities, including legal documents, policies, community declaration, and local, county and state laws that govern covenant controlled communities within the state of Colorado. The position is not an 8-5, Monday through Friday desk job, therefore qualified candidates must be able to work flexible full time hours that may include nights, weekends and holidays.  The Meadows is a large-scale master planned neighborhood (currently about 4,800 homes) located 30 minutes from both Denver and Colorado Springs. Along with its convenient location situated between those bustling metropolises, residents also get to enjoy small town living. The Meadows offers its residents a variety of amenities, including the Taft House Pool, The Grange Pools and The Grange Cultural Arts Center. 

Certificates/Licenses/Registrations/Education:

  • A minimum of Associate's degree in Business, prefer a Bachelor's degree in Public or Business Administration, or closely related degree and/or 2-3 years employed in Association industry preferred.  
  • Valid Driver’s license and state mandated vehicle insurance.
  • Community Association Management license through the State of Colorado Department of Real Estate required.  Knowledge and understanding of the Colorado Common Interest Ownership Act (CCIOA).
  • Certified Manager of Community Associations through Community Association Institute preferred within 6 months of hire.

Essential Job Functions:

  • Marketing and Public Relations; welcome letters to new homeowners for new backyard landscaping requirements, as well as homeowner education to include xeric landscaping, landscape maintenance, tree care and trimming, exterior painting classes as well as water conservation, water wiser classes.
  • Develop a Communications plan, overseeing effective communications with members through website, email blasts, social media, publishing of the newsletter, MNC App and other forms of communication. Back up support for website administration, homeowner assistance on website and registration for classes/programs.
  • Hire, train, supervise and evaluate part-time and full time staff.  
  • Act as the first point of contact for assistance for Architectural and Landscape modification compliance and assisting residents with appropriate processes. Communicate interpretation of the Architectural guidelines and proper submittal of architectural documentation following set processes. Coordinate the approval process for all use restrictions (ie paint colors, landscape renovation, lighting, signage, additions).
  • Accept, review for completeness, and prepare plans, documents and information required for the Architectural Committee concerning alterations, additions and changes to the properties.
  • Prepare concise, yet detailed board and ARC meeting packets which allow for informed decisions. Generate and post meeting agendas, prepare accurate minutes.
  • Attend the ARC meetings with all necessary and required documents for the committee to make a decision on each submittal. Notify owners of decisions and recommendations. Lead Tribunal Committee meetings, and assist with appropriate process and decision making for homeowner appeals.
  • Establish and maintain positive communications and relationships with residents and others throughout the compliance process. Educate and promote Covenant Compliance to residents.
  • Document resident concerns, investigate, track, remedy and provide monthly detailed reports of the status of the violations, architectural applications, appeals, and or assessed fines.
  • Conduct routine and follow-up inspections of the Community to determine, administer and document condition of grounds, home sales status information, covenant violations and architectural issues, or issues with the association owned common areas. Maintain accurate and complete records as required to property and effectively implement the community standards.
  • Provides administrative support to ensure that HOA operations are maintained in an effective, up to date and accurate manner.
  • Responsible for the creation, distribution and retention of correspondence, reports, database management, meeting minutes and other documents. Responsible for the timely posting of Association documents, election materials, as well as meeting record requirements. Administer the Annual Election and meeting.
  • Responsible for the oversight of the trash service program, resolving trash services issues, ordering of new or replacement carts as necessary. Responsible for the communications to residents when there is a trash service issue.
  • Administration/Service Responsiveness and Quality Customer Service; effectively responding to requests for information and provides customer service to the residents; conflict resolution, handles public inquiries and issues.
  • Strategic Planning; assist in meeting goals and objectives of the Association.
  • Excellent written and verbal communication to Homeowners regarding all Architectural and Landscape modification compliance and process issues, maintaining confidentially as required.
  • Completes follow up inspections on exterior modification projects to complete the ARC submittal process and close the file in the HOA industry standard software. Closes out violations in database once non-compliance issues are resolved by residents. Provides weekly reports to Executive Director with updates on pending violations, appeals, or assessed fines
  • Responsible for file management, databases, and other Association documents and records while complying with records retention policy and state law.
  • Attend Board of Governors, Architectural Committee and other meetings as needed or requested by management.

To apply send your cover letter with salary expectation, a copy of your CAM DORA license, and your resume to mray-brethower@meadowslink.com

CONTACT US
(303) 585-0367

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